For most Items we offer free shipping(Customer will need to pay the import tax of their country), except special items which we will states in the description page. And for few countries(which some courier companies can’t reach) customer may need to pay an extra delivery cost, Aquanart reserves the right of final interpretation.
When you place an order on the Aquanart.com, you will receive a shipping info email from from the website. Please check your registered email inbox for your order status. Additionally, you can check the shipping info through My Account -> Order History after you log in to our website. Normal delivery time is 10-20days, if you need faster delivery service please contact us when order, we will choose faster courier service, and that may generate higher courier cost.
Last updated Dec 25, 2021.Delivery times may be longer than usual due to the COVID-19 pandemic across the globe.
Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
For any questions, please contact our customer service via the pop-up window on the page.
Normally orders will ship within 2-7 business days of processing payment, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through fs-elec.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to fs-elec as undeliverable. When the carrier returns an undeliverable package to fs-elec, please contact fs-elec to make arrangements for reshipment.The 7 continental U.S. states will not serve at this time (Last updated Nov 25, 2020. ):
Armed Forces – Americas
Northern Mariana Islands
U.S. Virgin IslandsCheck back as we expand to more regions.
Orders for The United States:
Most Aquanart orders will be processed by ourselves, and shipped directly from our Chinese factory.